Last updated: September 25, 2026
Legal business: Aircon Kits is a division of Aircon Rescue Inc., doing business as Aircon Kits.
Aircon Kits ships portable-AC panel components from North Vancouver, British Columbia, Canada to customers throughout Canada and the United States.
Order Processing
Most orders are prepared for shipment within 1–3 business days. Processing may take longer during periods of unusually high order volume, holidays or other exceptional circumstances.
Estimated Delivery Times
- Canada: approximately 5–10 business days after shipment
- United States: approximately 7–14 business days after shipment
Delivery times are estimates and are not guaranteed. Carrier delays, weather, customs processing, remote destinations and other circumstances outside our control may affect delivery times.
Shipping Rates
Shipping charges are displayed at checkout before payment.
Aircon Kits uses shipping rates based primarily on the combined weight of the products in an order and the shipping destination. Standard Canadian orders will have a minimum shipping charge, with higher rates applying as shipment weight increases.
Larger, heavier or high-volume orders may require different parcel or freight rates based on the size and destination of the shipment. Any special freight arrangement requiring additional charges will be confirmed with the customer before shipment.
United States — Duties & Customs
Aircon Kits ships U.S. orders from Canada. Our products are manufactured in China and are declared using their applicable country of origin and customs classification.
For U.S. orders, applicable duties and import taxes are calculated and collected at checkout when applicable. Shopify's estimate is based on factors including the product's Harmonized System (HS) code, country of origin and the customer's destination.
U.S. orders for which duties are collected at checkout are shipped using a Delivered Duties Paid (DDP) service so the applicable import charges are paid in advance rather than collected from the customer at delivery.
Duties and import taxes calculated at checkout are estimates. Customs authorities may reassess an item's classification, duty or tax amount, and Aircon Kits cannot guarantee that a customs authority will not impose an additional charge. Customs or border processing may also delay an order beyond our normal estimated delivery times.
Tracking
Standard parcel shipments will use a trackable shipping service where available. Tracking information will normally be emailed to the customer once the order has been shipped. Orders shipped in multiple packages may have more than one tracking number.
Multiple Shipments
An order may occasionally be shipped in more than one package because of its size, quantity or combination of products. When this occurs, separate tracking information may be provided for each shipment.
Additional shipping charges will not be added after checkout unless a special freight arrangement has been agreed to in advance for a large or high-volume order.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned because the shipping address provided was incorrect or incomplete, the customer is responsible for the actual cost of shipping the order again.
If the customer chooses to cancel the order instead of having it reshipped, non-refundable shipping, carrier or return charges may be deducted from the refund.
Lost Shipments
If tracking indicates that a shipment has not been delivered within a reasonable period, please contact Aircon Kits. We will work with the shipping carrier to investigate the shipment. If the carrier confirms that the shipment has been lost, Aircon Kits will arrange an appropriate replacement or refund.
Packages Marked Delivered but Not Received
If tracking shows that a package has been delivered but you cannot locate it, please first check around the delivery location, with members of your household or business, nearby neighbours where appropriate, and with the shipping carrier.
Aircon Kits will assist with a carrier investigation where appropriate. A shipment marked as delivered by the carrier is handled differently from a shipment confirmed by the carrier as lost.
Damaged Shipments
If an order arrives damaged, please contact Aircon Kits within 7 days of delivery.
Please include your order number, a description of the damage, photographs of the damaged product, and photographs of the shipping packaging where possible.
We will review the claim and, where appropriate, arrange a replacement or refund. Please retain the original packaging until the claim has been resolved, as the shipping carrier may require it as part of an investigation.
Order Changes & Cancellations
If you need to change or cancel an order, please contact Aircon Kits as soon as possible. We will make reasonable efforts to accommodate changes or cancellations before an order has been packed or shipped.
Once fulfillment has begun or the package has been handed to the shipping carrier, changes or cancellations may no longer be possible.
Local Pickup
Aircon Kits does not offer customer pickup.
Orders placed through our website are shipped to the delivery address provided at checkout. In limited circumstances, local delivery may be arranged directly with Aircon Kits at our discretion.
Mailing & Returns Address
Business mailing and authorized returns address:
Aircon Kits
667 3rd Street, Unit 188
North Vancouver, BC V7M 1H1
Canada
For returns, contact us for authorization and instructions before sending a package.
Contact
Aircon Kits
A division of Aircon Rescue Inc.
North Vancouver, British Columbia, Canada
Email: info@airconkits.com
Phone: 778-238-9521